Return, Exchange & Refund Policy

Returns and exchanges may be requested within 7 days of delivery.

To qualify for a return or exchange, products must meet all of the following conditions:

• Items may be tried on for sizing and fit but must remain unused, unwashed, unaltered, undamaged, and in their original condition with all tags attached.
• Returned with all original tags, packaging, and accessories intact.
• Free from stains, odors, makeup marks, perfume, or any signs of wear.
• Not altered, customized, or tailored in any way after delivery.

All returned items are subject to inspection and approval by our team.

The following items are not eligible for return or exchange:

• Custom-tailored orders
• Made-to-measure garments
• Altered products
• Personalized products
• Bulk orders
• Gift cards

As these products are created specifically for the customer, they cannot be resold.

We offer exchanges for eligible products subject to availability.

Customers may request:

• Size exchanges
• Style exchanges
• Alternative product exchanges

If the replacement item is of a higher value, the price difference must be paid before dispatch.

If the replacement item is of a lower value, the difference will be refunded as a coupon unless otherwise agreed.

To initiate a return or exchange, please contact us within 7 days of receiving your order.

Email: naksharacouture@gmail.com

WhatsApp: +91 9654227555

Please include:

• Order Number
• Product Name
• Reason for Return or Exchange
• Images (if reporting damage or defects)

Our team will guide you through the return process.

Where service is available, a return pickup may be arranged through our logistics partners.

If pickup is unavailable in your area, customers may be requested to self-ship the product to the return address provided by our team.

Products must be securely packed to prevent damage during transit.

Refunds will be processed only after the returned product has been received, inspected, and approved by our quality team.

Approved refunds will be issued to the original payment method within 7–10 business days.

Please note that actual credit timelines may vary depending on your bank, payment provider, or card issuer.

Shipping charges, convenience fees, gift wrapping charges, and other service fees are non-refundable.

• Manufacturing defects
• Wrong item received
• Genuine quality issues
• Damaged product received
• Eligible return requests approved after inspection

• Products showing signs of use
• Washed products
• Altered products
• Missing tags or packaging
• Damage caused after delivery
• Return requests made after the return window

We strive to display product colours, fabrics, embroidery, and details as accurately as possible.

However, slight variations may occur due to:

• Screen settings
• Device displays
• Lighting conditions during photography
• Natural variations in handcrafted products

Such variations shall not be considered defects.

Please refer to the Size Guide available on each product page before placing your order.

Minor variations in measurements may occur due to fabric characteristics and handcrafted production processes.

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be governed by this Return, Exchange & Refund Policy.

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery with clear photographs and your order details.

Our team will review the request and provide a suitable resolution.

For returns, exchanges, refunds, custom requests, or general enquiries, please contact:

Email: naksharacouture@gmail.com